Shipping policy

1. Shipping Information

📦 Dispatch Times

  • Orders are typically dispatched within 3–5 working days.

🌍 Delivery Regions

  • We ship worldwide, including the USA, Canada, Europe, and other international destinations.
  • Some items may be excluded from certain regions due to size, fragility, or customs restrictions.

🚚 Delivery Services

  • UK orders are sent via Royal Mail or trusted courier partners. The default is Royal Mail 2nd Class, but Royal Mail 1st Class can be selected at checkout
  • International orders use Royal Mail International Standard or equivalent services, with tracking provided where available.
  • Free delivery is available to UK addresses for most products. If free delivery is accepted we will ship your order by Royal Mail 2nd class or a comparable courier service. If you prefer to use an express service you can select this and pay for it at the checkout.

📐 Packaging

  • All items are carefully packaged to protect heritage materials and visual tributes.
  • Sustainable packaging is used where possible, in line with our stewardship values.

📄 Customs & Duties

  • International customers are responsible for any customs fees, import duties, or local taxes.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and service selected.
  • Free UK shipping may be offered on select items or promotions.
  • For fragile or oversized items, a custom shipping quote may be provided.

3. Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay (where supported)
  • Bank Transfer (for custom orders; details provided upon request)

All payments are processed securely and in compliance with UK Payment Services Regulations.

4. Currency & Pricing

  • Prices are listed in GBP (£).
  • We strive to maintain consistent perceived value across regions, especially for commemorative and heritage items.

5. Order Confirmation & Invoicing

  • You will receive an order confirmation email upon purchase.
  • A digital invoice is available upon request.
  • For custom or genealogical commissions, a separate agreement may be issued.

6. Shipping Issues & Delays

  • If your order is delayed or lost, please contact us at ian@kandkancestry.com. We will investigate and offer a resolution in line with UK consumer protection standards.
  • We are not liable for delays caused by customs, strikes, or extreme weather, but we will always communicate transparently.

7. Contact

For questions about shipping, payments, or custom delivery arrangements:

Kith and Kin Scottish Ancestry Email: ian@kandkancestry.com Location: Shotts, Scotland, United Kingdom